• 10 MAR 08
    • 0

    #869: Australian only telecommunications fees and charges survey

    Notice from the Consumers Federation of Australia: [For Australian citizens only]
    Dear CFA members and supporters

    Griffith”™s University”™s Centre for Credit and Consumer Law is collecting information about telecommunications fees and charges through an online survey ”“ we”™d be grateful if you could publicise this survey through your website, memberships and/or networks. A flyer describing the survey is attached.  Please note the survey will not be online till after 10 March 2008

    We”™d also be interested to receive from consumer organisations and individuals anonymous case studies highlighting changes to fees and charges and their impacts. These can be sent to telcoresearch@griffith.edu.au.

    Thanks for your assistance. Please contact Nicola Howell on 07 3735 4211 if you have any queries about this research.

    Pam Brown
    Admin Support Officer (Part time Tue & Wed)
    Centre for Credit & Consumer Law
    Griffith Law School
    Nathan Campus
    phone (07) 373 54213
    THE SURVEY NOTICE (instead of an attachment)

    WHAT IS YOUR EXPERIENCE
    of phone and internet fees and charges?

    Researchers from Griffith University”™s Centre for Credit and Consumer Law are conducting a study of fees and charges imposed by telecommunication providers, including mobile phone, landline and internet. The study ”˜Telco Fees and Charges: Trends and Implications for Consumers”™ is funded by the Australian Government through the Telecommunications Research Grants Program.

    We would like to hear from people who have had experience of fees and charges with these services.  We are interested in finding out what fees and charges you have faced and how often they occurred, the amounts of the fees and charges, and how they have affected you.

    Participation in the project will involve an anonymous online survey. The survey should take about 10-15 minutes. You can also send in examples of bills and/or comments to be reported as an anonymous case study.

    Your participation in this study is entirely voluntary. Anything you document in the survey and in the case study will be completely anonymous.

    Your participation in the project is completely separate from the business of any telecommunications organisation. Comments and survey results will be published in a research report, and reported anonymously. Any personal details you provide will not be disclosed to any other organisation. If you would like to participate, please visit the website: http://www1.griffith.edu.au/centre/cccl/  NB Survey not online till after 10 March 2008 For more information, please contact Ms Nicola Howell on (07) 3735 4211 or telcoresearch@griffith.edu.au.

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